An enterprise-grade field-service-management platform for larger residential and commercial contractors, covering dispatch, CRM, invoicing, payroll, and marketing.
ServiceTitan is an enterprise platform for contractors running fifteen trucks and up, with the office staff to operate it. At that size it is the right system and FieldLine does not replace it. If you are a two-to-eight truck shop looking at ServiceTitan because you want to know what is ringing and stop losing calls, you are considering a quote-gated, per-technician platform to solve a phone problem. FieldLine does the phone side for $35 a month, month to month, and you can turn it on this afternoon.
| Criterion | FieldLine | ServiceTitan |
|---|---|---|
| What it is | Call tracking and lead capture for the trades | Enterprise field-service platform |
| Built for | Owner-operated shops, 2–15 techs | Contractors at 15+ trucks |
| Entry price | $35/mo, public | Quote only, per technician |
| Call attribution by channel | Included | Marketing module |
| Recording and transcripts | Every tier | Higher tiers |
| Automatic lead cards | AI-extracted | No |
| Dynamic number insertion | No | Yes |
| Scheduling, dispatch, invoicing | No | Full suite |
| Setup | Self-serve, ~2 minutes | Sales call and onboarding |
Pricing reflects published entry tiers before metered overages. See all five tools side by side.
Pricing is quote-based and per-technician rather than public, with Starter, Essentials, and The Works tiers gated behind a sales conversation; it's widely understood to sit well above simple-software budgets and typically involves an onboarding process.
If you already run ServiceTitan, keep it — FieldLine forwards to your existing phones and adds attribution and lead capture in front of it with no porting. If ServiceTitan feels like too much for your size, FieldLine is a self-serve place to start on the phone side.
Only for the phone side. ServiceTitan is a full enterprise FSM for larger contractors — dispatch, CRM, payroll, invoicing. FieldLine is the simple call-tracking and lead-capture layer for smaller shops that don't need all that, or that want attribution and recorded calls in front of the FSM they already run. It's a simpler alternative for the phones, not a head-to-head replacement for the whole platform.
The heavy FSM machinery: scheduling boards, dispatch, invoicing, payroll, and enterprise reporting. FieldLine deliberately doesn't do those — it does the phone side, which ServiceTitan charges enterprise money to include as one module. If you're a 2–8 truck shop that mainly needs to stop losing calls and know what's ringing, that trade is the whole point.
No app, no CRM to learn. Founding members lock $28/mo forever.