Questions, answered.

Service businesses grow by hiring. We don't think your phone bill should punish you for that. With flat tier pricing, your sixth technician doesn't add anything to your monthly bill — you only pay more if you go past the included capacity, at a flat $0.29 per extra minute. Moving up a tier gives you far more included minutes, seats, and numbers. Predictable bills. Growth rewarded.

No. FieldLine forwards to whatever phones your team already uses — cell phones, desk phones, whatever rings today. There's nothing to install on your technicians' devices and nothing new for them to learn.

New numbers provision in under two minutes. Pick an area code, point it at a forwarding destination, and it starts ringing immediately.

Operators use the AI summary as the source of truth instead of re-listening to the call. Trade vocabulary, accents, and noisy job-site audio are all handled. If a summary ever feels off, the full transcript and recording are one click away.

For the life of your account. No 30-day retention windows, no cold storage tiers. Every recording stays searchable for as long as you keep the account open.

The Starter plan includes a 7-day free trial with 2 seats, 1 phone number, and 30 minutes — enough to test forwarding, recording, and AI summaries on real calls. A card is required up front; we hold it on file but do not charge during the trial. On activation you unlock the full Starter allotment (3 numbers, 100 minutes/mo). Pro and Scale plans bill from day one and do not include a trial.

On day 7 your card is charged the Starter base price (or $28/mo if you're a founding member — locked forever). The minutes you used during the trial are free — they don't carry over as overage. Cancel any time before day 7 and nothing is charged.

Yes. Month-to-month, no contracts, no cancellation fees. Cancel from inside the app and your billing stops at the end of the current period.

Toll-free is on the Q3 2026 roadmap. Local numbers in all 50 states are available at launch.

SMS messaging on your FieldLine numbers is on the roadmap — tracking Q3 2026.

All traffic uses TLS in transit; recordings, transcripts, and lead data are encrypted at rest. We are built on top of SOC 2-attested infrastructure providers, with our own SOC 2 attestation targeted for late 2026.