HVAC runs on the two worst weeks of the year: the first hard freeze and the first heat wave, when every phone in town rings at once and a call to voicemail is a same-day job gone to whoever answers first. FieldLine gives your shop a dedicated number per channel and per tech, records and summarizes every call, and turns each ring into a lead card, so you know which ads produced the job and nothing gets lost when it's slammed.
Give each channel its own number. Every ring is attributed automatically, so you can see what's producing jobs — and cut what isn't.
Homeowner calls at 6:10am on the first freeze of the year: furnace won't ignite, no heat, and there's a newborn in the house.
The call is recorded, transcribed, and summarized. FieldLine pulls the job and the next step onto a lead card automatically — no typing, no CRM to babysit.
Demand spikes on the first cold snap and the first heat wave, plus a spring and fall tune-up push. Those swing weeks are exactly when your phone is busiest and a missed call costs the most.
A no-heat call is not a lead you can nurture. The homeowner is cold, often with a kid or an elderly parent in the house, and they are working down the search results until somebody picks up. On the first freeze of the year the phone rings more in a morning than it does in a normal week, and the calls that slip between 6am and 8am are the same-day jobs that pay for the season. FieldLine records which of those rang, which went unanswered, and which number they came in on, so the pattern stops being a feeling and becomes a number you can staff against.
Most HVAC lead tracking software asks you to adopt a pipeline: stages to drag, fields to fill, a discipline that survives about two weeks into cooling season. FieldLine works the other way round. The lead card is written by the call itself — caller, job, channel, suggested next step — and the only thing anyone has to do is act on it. Nothing to update after a service call, nothing to reconstruct at the end of the day, because the transcript already did it.
Start with the sources above — for HVAC companies that usually means google local services ads, yelp, truck wraps and magnets. One number each is enough to tell them apart.
Each number forwards to a handset the crew already carries, so nobody installs anything and nothing has to be ported. Answer exactly the way you do now.
Seven days of calls will usually settle an argument about which channel is carrying the shop. Cut or double down after that, not before.
Yes. Spin up a dedicated number for each season or campaign, put it on the mailer or LSA listing, and every call to it is attributed automatically, so you can see whether the furnace push actually rang before you renew the spend.
Calls forward to the phone your on-call tech already carries, so nothing changes about how you take after-hours work. FieldLine just records it, summarizes it, and drops it in as a lead card so the morning office has the full picture.
No. FieldLine sits in front of your phones and handles attribution, recording, and lead capture. Keep your scheduler for dispatch and invoicing; this fills the call-tracking gap most of those tools leave open.
Two-minute setup, no app to install. Founding members lock $28/mo forever.