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FieldLine

The phone line for home-services operators. Numbers, calls, recordings, leads, and crew activity — one calm workspace.

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© 2026 FieldLine. Built for the trades.v0.1
For Plumbing

Call tracking for Plumbing, without the CRM.

Plumbing is an emergency trade: a burst pipe or a backed-up main doesn't wait, and the homeowner calls three shops in a row until someone picks up. FieldLine puts a dedicated number on every channel and every plumber, records and transcribes each call, and captures it as a lead card with the address and the job, so a panicked 2am call becomes a truck that rolls instead of a voicemail you find too late.

The problem

Where plumbing shops leak jobs

  • A burst-pipe call comes in while you're under a sink with wet hands, goes unanswered, and the homeowner has already called the next plumber before you can wipe off and ring back.
  • You can't tell whether the drain-cleaning jobs come from Google, the yard signs, or word of mouth, so you keep spending on all of it and hoping.
  • A customer describes exactly where the leak is and what they were quoted, and a week later nobody can remember the details or find the note.
  • After-hours emergency calls route to a personal cell, and the next morning there's no record of who called, what was promised, or whether anyone followed up.
Attribution

Know which of your channels actually rang

Give each channel its own number. Every ring is attributed automatically, so you can see what's producing jobs — and cut what isn't.

Google Local Services AdsGoogle Business Profile and MapsYard signs and door hangersYelpPlumber-referral and home-warranty networksRepeat customers and word of mouth
A real call

From ring to lead card

Incoming call → lead card

Homeowner calls at 2am: a supply line let go under the kitchen sink, water is spreading across the floor, and they've already shut off the main.

Job
Burst supply line / active leak — emergency
Next step
Call back within minutes, confirm the shutoff held, and dispatch the on-call plumber tonight.

The call is recorded, transcribed, and summarized. FieldLine pulls the job and the next step onto a lead card automatically — no typing, no CRM to babysit.

The first hard freeze brings frozen and burst pipes, and holidays clog kitchen drains and mains from cooking and guests. Those emergency spikes are when callers try the most shops and reward whoever answers first.

Questions

Plumbing owners ask

Can I route emergency after-hours calls to my on-call plumber?

Yes. Calls forward to whatever phone your on-call plumber carries that night, so your emergency line works exactly as it does now. FieldLine records the call and logs it as a lead card so the office has a record the next morning.

How do I tell which of my yard signs and ads bring in real jobs?

Put a different tracking number on each channel — the yard signs, the LSA listing, the door hangers — and every call is attributed to its source automatically, so you can drop the channels that never actually ring.

Do I have to type the customer's address and job into anything?

No. The AI pulls the name, address, and job details out of the call and fills in the lead card for you, so you get a usable record without stopping to do data entry between jobs.

Also for

Other trades we support

Call tracking for HVAC
Get started

Answer every plumber call. Capture every lead.

Two-minute setup, no app to install. Founding members lock $28/mo forever.

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SOC 2-aligned infrastructure No app to install US numbers in all 50 states